Refund policy

Returns & Exchanges

At support@mensshoes-us.com, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges under the conditions below.

Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return or exchange, the item must:

  • Be unused, unworn, and in its original condition
  • Be returned in the original packaging
  • Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Final sale items
  • Gift cards
  • Personalized or custom-made items
  • Items marked as non-returnable on the product page

Please review the product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at support@mensshoes-us.com

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We will review your request and offer an appropriate solution, which may include a replacement, exchange, or refund.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer support team at:

Email: support@mensshoes-us.com
Store Name: Men's Shoes
Address: 1301 Siler Rd, Santa Fe, NM 87507, USA

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

If the return is due to customer preference, such as ordering the wrong item, wrong size, or changing your mind, the customer may be responsible for return shipping costs.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will work with you to provide a suitable solution.

Original shipping fees are generally non-refundable unless the return is caused by our mistake.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Supported payment methods include:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Exchanges

We accept exchanges for eligible items within the 15-day return window. If you would like to exchange an item, please contact us before returning the product so we can confirm availability and next steps.

Order Cancellation

Orders may only be canceled before they are processed or shipped. Since order processing usually takes 1–2 business days, please contact us as soon as possible if you need to make changes or request cancellation.

Sales Region

We sell and ship globally, except for certain regions in Asia and some remote or special areas where delivery may not be available.

Contact Us

If you have any questions about returns or exchanges, please contact us:
Email: support@mensshoes-us.com
Address: 1301 Siler Rd, Santa Fe, NM 87507, USA
Website: mensshoes-us.com